50 things I learnt by taking a 6 week mini-retirement

A personal account of my summer

A year in the making, my wife, 7 year old son and 4 year old daughter headed off for the whole of the UK’s school summer holidays on a round the world trip, inspired by my co-founder of Customer Thermometer and Tim Ferris’s concept of the mini-retirement

It was a summer I’ll never forget and one I wanted to record for posterity.

To quote Tim Ferris:

  • A sabbatical is a one-time event. Mini-retirements are meant to recur throughout a lifetime.
  • A vacation is short, and often involves a tourist lifestyle with little immersion in a new way of life. A mini-retirement is long (one to six months), and allows one to fully participate in his new environment.

My wife and I have worked hard; really hard for the last three years, and decided that it was time to reward ourselves. We left on 22nd July and returned on 1 September and visited Las Vegas, The Grand Canyon, San Diego, Carlsbad, Disneyland, Brisbane, Cairns, The Barrier Reef, Palm Cove, Sydney and finished in Ko Samui in Thailand.

I learnt such a lot – about life and business from both people I met and things I read and have written this as a record of the trip, in the hope others might be inspired by my observations:

  1. Doing truly memorable things requires big decisions – little ones just don’t cut it. We didn’t just stumble upon this trip – it was a year in the making.
  2. I’ve discovered my love of creating a vision for something and seeing it through. It will be important to develop another one when we get home.
  3. Seeing your children’s faces when they meet Mickey Mouse at Disneyland is quite special.
  4. Descending in a helicopter from ground level, into the Grand Canyon rendered me speechless. Those of you who know me will realise that’s quite impressive. It made me remember the inscription that will be on my tombstone – “It’s not a rehearsal”.
  5. It’s a big gamble taking 6 weeks off when you work for yourself and I don’t yet know what will happen when I get back to my desk. Nothing is certain, but what I do know is that I focused on building a platform and pipeline for the three months before I left and so I will arrive home with confidence.
  6. Disney is the master of creating the total experience. You can absolutely apply this to your consulting business. Perhaps not with water shows and fireworks, but by adding value to clients in ways they wouldn’t expect.
  7. Watching different attitudes towards customer service around the world has been fascinating. In Thailand, we were greeted at breakfast for the first time as “Mr Mark – welcome – we have the soya milk for your daughter as requested.” I hadn’t even given them my name. My daughter was also presented with a Mickey Mouse cup for her juice. Tiny amounts of effort, massive amounts of added value. Would it surprise you to know this same hotel responded to every email politely and promptly too?
  8. Mini-retirements give you time to read all those things you don’t have time to read.
  9. Tripadvisor.com and crowdsourced reviews are making and breaking hotel and restaurant businesses around the world. The iPhone and Android apps are must have travel companions. It’s the difference between an average and amazing experience. Because of Tripadvisor, we walked 500m to a restaurant in San Diego when standing outside a perfectly good looking one and didn’t regret it. The same will apply to your customers when looking for consultants too. Reviews, ratings and testimonials are so important, regardless of industry.
  10. I was taught about the power of networking years ago. It should be taught at school as an essential life skill. If you’re travelling, even in your own country, take the opportunity to meet people you know along the way. To my Australian colleagues – it was a pleasure.
  11. Going out of your way to create something different reaps dividends. Think Purple Cow.
  12. The Joe’s Crab Shack restaurant chain is a shining example of a superb customer experience – balloon sculptors at tables, waiters dancing to random tunes during your meal, a brand which makes you want to buy a t-shirt on the way out (they’ve sold several million already) and competitions while you eat – “first diner to provide a non-digital photograph gets a free entrée”. What are you doing to set yourself and your business apart?
  13. Hotel reception staff: don’t reel off memorized scripted greetings and farewells – be human for goodness sake.
  14. If you’re providing reporting instructions for an event / meeting / venue – put down all the information you think might be necessary. Think about how to make your customers’ lives easier, not harder. Small things like airport terminal names or numbers are actually rather helpful.
  15. If you move from Ethiopia to Las Vegas and become a taxi driver – I take my hat off to you. That’s a big decision. Big decisions are good.
  16. Ethiopian taxi drivers taking your first ever fare, learn where the airport is before you start your newly chosen career. Particularly when it’s 10 minutes away and you can practically see it from your pickup location. What basics do you not have a handle on, to do your job?
  17. We met friends along the way and it made us both realise that really good friends will always be really good friends, regardless of how far apart you live and how often you see each other. In my experience, the same is true of good customers. Even if they’ve not bought from you for a while – it doesn’t mean that they wouldn’t in the future.
  18. RANT: Many Americans (particularly in Disneyland) need to take a good hard look at themselves as they won’t live long enough to see their children grow up. I’m talking about obesity here and it made me REALLY cross. Also, it’s one thing to jeopardise your own health – but please don’t inflict the same terrible values and habits on your children. A final point, I’d suggest if you can’t see your feet whilst standing up, it’s probably a good idea not to be eating the giant ice cream sundae. Seriously.
  19. There has to be a better way of enjoying yourself than looking thoroughly miserable, sitting in front of a slot machine in a casino, with a cigarette, at 7am.
  20. Have a place for everything – it speeds up your day and makes you less stressed when you can’t find it. How many hours do you (I) spend looking for stuff? Even more important when you’re travelling.
  21. It’s OK to tell your kids they can’t have the plastic junk they make you buy in gift shops. Maybe we’ll stop producing it eventually and save a little landfill space? And no, I’m not Scrooge.
  22. Australians are totally nuts for top quality coffee.
  23. Deep fried ice cream should be made illegal.
  24. “You can stroll 100m to find a well OR you can run 10km and not find one.” – Freedom Ocean #ep18. Or in other words, I should pause sometimes and think before taking action.
  25. It is possible to get an apartment like this for just over £100/night inc breakfast.  A few minutes of research online can save you $00(0)’s. Visit www.agoda.com (but keep it under your hat.)
  26. Don’t get to 70 and claim you’re getting too old to do stuff, when you’re actually fighting fit… Try stuff, you might surprise yourself.
  27. Take time to listen to others’ opinions. You may not agree, but you’ll learn something.
  28. Don’t say “Have a nice day” whilst mumbling, looking in the other direction, being insincere, not quite finishing the phrase, after you’ve heard a complaint or late at night. It makes you look ridiculous.
  29. Got someone important arriving at your office? Make them feel welcome – have everything ready way in advance – boil the kettle before they arrive if you have to. Don’t run around in a flap after they arrive. (And don’t send up rollaway beds and make them up at midnight when the request was made 6 weeks before).
  30. Make your emails and written instructions clear and concise. Read them back to yourself. Make sure there’s no ambiguity. The same applies to requests made over the phone – it’s always a good idea to request a taxi big enough for your luggage 😉
  31. When someone buys from your business – don’t forget to remind them of the other things you do along the way. Gold star to the fabulous servers at http://www.bucadibeppo.com/ who tell you about the function rooms and specials… whilst showing you to your table.
  32. Smile, make conversation and ask questions to strangers around a pool from time to time – you just might just learn something and you never know where it may lead.
  33. Surprise your customers once in a while, even when they’re already delighted with you. Offering free beer and food at 5pm works a treat – especially when it’s a surprise. Hilton Homewood suites – you’ve a fabulous model there – thank you for a great stay.
  34. Airlines – it’s time you started innovating. You’re all the same. Virgin is still the only one to set itself apart from the crowd, and that was years ago. It just can’t be that hard. Ever thought of a free flight lottery for a random seat number to create some excitement? Ever thought of stewards occasionally breaking out into a dance routine, or smiling (sorry)? Ever thought of addressing customers by their names (like Singapore Airlines do)? Try something please – in the last 20 years, you’ve gone backwards.
  35. Don’t be scared of taking a 4 year old with a peanut allergy and a 7 year old around the world – they adapt very quickly.
  36. What has my 7 year old learnt? “I learnt that when a blue whale jumps out of the sea it’s called breaching” (we saw one), “how to say “hello” in Thai and that I don’t like the taste of beer.” Yet.
  37. It’s probably not a surprise that I learnt 4 year olds say the funniest things. When sitting in a boat at the bottom of the Grand Canyon after the most memorable helicopter trip of my life we ask “Lucy, what can you see”. She replied… “Nothing.” Well worth the £300 round trip for her don’t you think?
  38. Most emails aren’t particularly urgent after all so it seems – people really can wait.
  39. Accept you will lose quick turnaround project-based opportunities if you’re the face of a small business and go away for 6 weeks – it’s the nature of the beast. Be polite and follow up appropriately, be honest and they will come back another day. I hope.
  40. You can make money while you’re on a six week holiday. Next time we do it, it will cover my salary. It’s good to have a vision.
  41. I’ve learnt I don’t really need to run from the house screaming for air after three days’ looking after my children – I’ve not felt like that once since I’ve been away and they’ve been with me for 42 days!
  42. There are a LOT of people with iPads and Kindles sat by swimming pools around the world and it’s noticeable that Wifi in resorts is no longer a nice to have for geeks – it’s pretty much essential for normal people too.
  43. Be consistent with your customers. Set expectations and meet them. Don’t give a goody bag of snacks and drinks to your customers on one 10 hour flight and not another because you’ll disappoint. Don’t give children a funpack thingy on one flight and not another, because you then fall short of expectations and children notice stuff like that. MacDonalds I’m sad to say are one of the best models of consistency, because they have a system and follow a process.
  44. If you open a folder ready to drop in everything you’d like to read, watch and listen to a couple of months before you embark on a big trip, you can get through a lot of material. Just make sure you’ve a notebook to hand. And it doesn’t get drenched by the pool.
  45. I don’t know about you, but I get quite disillusioned with my country and where you live. Travelling opens your eyes to other countries, how other people approach things and can go a long way to restoring your faith in human nature. It also helps if a few thousand people don’t try to set fire to the UK for the sake of a few plasma TVs and pairs of trainers while you’re away.
  46. It’s OK to be sad returning home and coming to the end of a break, but it’s also good to return full of optimism, thanks to the effort you put in place before you left and the plans you’ve made while you’ve been away.
  47. Commit to recording memories of your experiences for your children – they will love looking at photos and videos of themselves growing up. We’ve already paid for our Albelli photobook to archive our story. The 2,200 photos will need to be thinned down a little though!
  48. Review your life once in a while and commit to making small changes – implementing big change is harder. Mini-retirements help you to see the wood from the trees.
  49. Embrace change. Embrace your constraints. Doing both will make you A LOT happier.
  50. Has 6 weeks away been life changing? Not quite. Has it changed our outlook on life, seeing us and our children grow? Yes. Are we already thinking about our next mini-retirement? Yes, absolutely. It’s like everything in life – if you do it enough, it becomes a habit, whether that’s good or bad.

I hope you pick up a nugget or two from the observations and if you are going to embark on a mini-retirement – I’d love to hear where you’re going below…

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31 Responses to “50 things I learnt by taking a 6 week mini-retirement”

  1. The Challenge « The Challenge says:

    […] Fifty Things I Learnt By Taking A 6 Week Mini Retirement […]

  2. Carol carpenter says:

    Love the reflections! You provide food for thought. No:41. How do you keep that feeling and what was the difference? We have loved following you and are glad you are on your way home, we’ve missed you all. Can’t wait to see the 2000+ photos!! Carol and Jonathan x

    • admin says:

      Now that’s a good question Carol – ask me in a month. The difference was probably the environments we’ve been in – it’s so different travelling from being at home and so dare I say I’ve been more relaxed and so tolerant! They have also shown real character and been quite amazing throughout.

  3. Annette Waddington says:

    What an awesome article, I loved it! Your observations and comments make so much sense, it’s good to be reminded of the simple things we can do, in all aspects of our lives. Definitely food for thought, and I’m starting my planning now!

  4. Nez says:

    Brilliant Mark. I’ll keep this one close to hand for a while. Was great to catch up as usual too.

  5. RayKilbane says:

    Thanks for sharing, an enjoyable read that helps put things a little more into perspective.

  6. The Partner says:

    Amazing to see all the pictures and so glad that team MC had such a memorable time. Well done guys 🙂

  7. David says:

    Entertaining post Mark – and hits the nail on the head several times… (about 50 times in fact!)

    We did similar last year and went to Aus (from the UK) for about 2 months.

    Although it wasn’t a complete break and did involve a little work, it was 8 weeks of experiencing a different environment with 2 children (3yr and 8m) in tow. We’d been before and done the tourist stuff previously, so this was sit back and live like a local (sort of).

    As per No: 35 and 41, don’t be afraid to do it with kids – what they learn from the experience is enormous and what you learn from all that time together is huge.

    They’re not a reason for putting your life on hold – they’re a big part of it and it’s a part of theirs, enjoy it all together… whatever their age. We did and got a lifetime of great memories from it.

    Looking forward to the next one! Hope you are too!

    • admin says:

      Hi David,

      Many thanks for stopping by.

      Many people have asked me what was our favourite part and my answer seems to be how the children reacted to the whole thing – I’m still amazed frankly.

      You’re absolutely right – putting your life on hold because of children is a crazy attitude – there’s no point in having them if you’re going to do that! They head back to school today and if they have to draw where they went on their summer holiday, they’re going to need a lot of paper.

      Best wishes,
      Mark

  8. Maggie says:

    What a wonderful way to charge your batteries, arriving home in time for this year’s Challenge! I am sure you will remember the trip and the memories forever! Have you started planning the next one?

    • admin says:

      Hi Maggie,

      It was of course all planned around the Challenge!! (not really!)

      Not started planning the next one as yet – but we do already have a bit of a plan for next summer – which has been shaped by our experiences over the last few weeks.

      Best wishes,
      Mark

  9. Dave Newgass says:

    I couldn’t help but be jealous that you even had the opportunity to do this……

    There are some gems in there. Thanks for putting these down. When I go on holiday in October, I think I will write down some ‘casual observations’ as well.

    My top 5 favs –

    9
    27
    30
    43
    47

    Well done and thanks for taking the time!

    -Dave

    • admin says:

      Hi Dave,

      Thanks for taking the time to write too…

      It was therapy for me – and helps consolidate what I picked up. It’s interesting – if you write stuff down, it tends to stick for longer!

      Cheers,
      Mark

  10. Elvis kiprono says:

    This is a great piece of article. It more so reflects on the art of being simple, laying back and letting another person do the basic things for you. I love the fact that you took your kids with you, what they learned will be permanently instilled in their future lives. The beauty of it is that, there were no quarrels or fighting on your mini-retirement. It reflects on how much we could avoid mayhem if we freely let ourselves learn about the culture and lifes of other fellow humanity. I wish i had the financial grounds to embark on such a venture before i hit 25. You didn’t come to Africa; Kenya for example. Well, i hope in your next one, Kenya will appear on your schedule. I’ve learnt alot, thank you very much.

    • admin says:

      Hi Elvis,

      Interesting you say before you hit 25… there’s no age limit. I turn 40 in a month – but that’s neither here nor there! Do things like that when you are able. When finances and life allows.

      The key thing for me here is to have that vision. If you don’t know where you’re heading, any road will lead there and you’ll end up not following your dreams.

      Best of luck!
      Mark

  11. Merrin says:

    I did something similar just recently. I took 6 weeks off my 10 year job because I needed some time for myself to work out if I really wanted to stay or if I could leave it all behind and start my own business and live the life I want to.

    In a nutshell, a close friend committed suicide, I went to Bali for a friend’s 40th, went to the Mornington Peninsula to catch up with relis who are slowly getting obviously older, had a few weeks at home, and a week in the States to do the 2nd part of a course on being an Entrepreneur. Or that’s what I call it.

    The day I got back I rang my boss and resigned. I knew that my old job would not change and that I had. Everything on my break indicated I needed to begin the new chapter of my life. Friends and family are important, and I don’t want to miss one more day of sharing my life with them by working in something stagnant. Can I run my own business? Will I be successful? I don’t know, but I need to at least start. So I am. If I fail, I will pick myself up, work out what went wrong and try a new strategy next time.

    I really enjoyed your list of 50. I think I write something similar the next time I take 6 weeks off. My break decided my future. I hope others take the same challenge.

    • admin says:

      Merrin – that’s quite a story. I’m so pleased for you.
      I can see you’re doing the Challenge – that’s a great place to start.
      However – my main piece of advice to you (it you’re looking for it!) is to just get out there and do some stuff. Think Newton’s 3rd Law – if you take action, you’ll get a reaction. Sure learn stuff from real experts, but you have to put it in to practice too or you’ll never move forward.

      Best of luck and thank you for stopping by!
      Mark

  12. Joel Rogers says:

    Well observed, well written, well done. You always inspire.

  13. Tina says:

    What a brilliant article! We relate to it well ourselves as we’ve given up the corporate life that we once knew in Oz to travel the world indefinitely – with a five (now six) year old! Yes it CAN be done. The lessons learned along the way for all of us are invaluable plus it’s a whole lot of fun too. Thanks for an entertaining read.

  14. My top 10 highlights from 2011 | Build a better consultant business says:

    […] took a 6 week, round the world, mini-retirement in July/August with my […]

  15. sermar says:

    very motivating…we are about to do the same in 2 months…we are leaving for 6 weeks as well…thanks for your 50 points…

  16. Johannes says:

    Well written article. In fact there is so much one can learn on those mini retirements. More people should consider taking them.

    In fact I am constantly doing them, but I guess that’s the beauty of beeing able to work online.

  17. Bobby abbot says:

    Great blog mark. Real eye opener. Likewise I have 2 kids 4y and 7 month old. I will probably wait till the youngest is 4. Working all hours of the day life will fly by if I dont plan something like this. Some of the places u visited sound fantastic. Also great to follow u on twitter. Interesting tweets. Take care bobby

    • admin says:

      Cheers Bobby, Thanks for getting in touch and leaving your comment.

      Remember – it’s not a rehearsal.

      I hope life is treating you well and you’re still bowling those legbreaks….

      Cheers,
      Mark

  18. Smokee Tokess says:

    I think these are great, as a contractor I am already suited to such a lifestyle, taking high paid work as it comes, and doing 3-6 month contracts.. it should be mandatory for personal development to take a mini retirement every 5 years!!

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